While MEZECO makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and refund that particular item.
As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact email@example.com as soon as possible.
REFUND AND RETURN POLICY
We hope you love your new purchase from our website. If not, we can accept your return for store credit based on the conditions below. No refunds or exchanges will be given on costumes. Your item(s) can be returned within 14 days of delivery receipt, provided they are unused and in their original condition. If you wish to exchange your item, we can offer a direct exchange for your preferred or desired size or item. Where applicable, promotional codes or valid offers applied on orders will be honoured for store credit.
Sale items can be returned for store credit. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase Mezeco gift vouchers.
Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by MEZECO Customer Care staff prior to return of item(s).
If you believe your item is faulty, please contact MEZECO Customer Care at firstname.lastname@example.org prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
All returns are subject to the below conditions:
- Items must be returned to Mezeco within 14 days of delivery receipt.
- Items must be in original condition, with all tags intact. Items soiled with make-up, perfume scent, dirt, food, tanning products or similar will not be accepted.
What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to.
- Goods that have defects that were not obvious or we did not bring to your attention.
If you believe your item may be faulty, please contact Customer Care at email@example.com as soon as possible after receiving your order.
SALES + OFFERS
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:
- Promotions are only applicable to orders over the minimum value threshold specified in the offer
- Promotions are only applicable to products specified in the offer
- Where a promotion applies to a particular edit of products, these products can be returned for store credit only (in the absence of any fault)
- Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions)
- You must be logged in to your account to use a promotion code
- For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
- Codes are valid for one use per customer unless otherwise stated
- Mezeco takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed
- Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault)
- Items that are marked as Final Sale, or purchased from an edit or promotion that specifies products as Final Sale, cannot be returned (in the absence of any fault)
- A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer
- Mezeco reserves the right to end any promotions, sales or discount offers at any time
Please contact our Customer Care team at firstname.lastname@example.org if you have any further enquiries regarding a promotion.
These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact email@example.com for assistance before returning your items.
SHIPPING + DELIVERY
By placing an order with MEZECO, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to MEZECO. This also applies to any shipments that are refused by you at delivery.
Orders for customers in Australia are shipped from our Sydney Distribution Centre.
All orders are shipped express, and incur a flat shipping rate of $10.
Orders require a signature upon delivery. If you choose to issue the courier with Authority To Leave so that the parcel may be delivered without a signature, MEZECO is not liable in the event that your order is lost or stolen.
SAME DAY DISPATCH + SHIPPING OPTIONS
All orders will be dispatched within 24 hours of being placed, excluding weekends. Estimated time of delivery for metro areas is 1-4 business days (exc. Tasmania), and estimated delivery to rural areas is 3-6 business days. If you would like further information on this, please contact MEZECO Customer Care at firstname.lastname@example.org.
If you live in a rural area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and should be successfully delivered to you within 24 hours.
Please note in times of peak traffic, delays to estimate shipping times may occur.
The estimated delivery time for metropolitan areas in Australia is 1-4 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. Please note that there may be delays to these estimated shipping times during busy periods and holidays.
Orders require a signature upon delivery. In the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected.
If you choose to issue the courier with Authority To Leave so that the order may be delivered without a signature, MEZECO is not liable for any parcels that are lost or stolen upon delivery.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order.
Due to postage requirements we cannot deliver to PO boxes, so we will require either a business or private street address.
On dispatch of your order from our warehouse you will receive an email with a delivery tracking number and link to your courier’s tracking website.
For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at email@example.com.
All product images seen on mezeco.com.au are copyright of MEZECO and under no circumstances available for use by other entities without express written consent from MEZECO. The same applies for all MEZECO social media platforms.
Need help? Email us at firstname.lastname@example.org, between 9am-5pm, Monday to Friday AEST.
MEZECO is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.
We will only use your personal information for the purpose it was intended and to provide you with information about MEZECO related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email email@example.com.